Shipping Information



 

Free Insured Shipping, US Wide (Contiguous United States)

We ship all orders for free. There are express options available for a small extra fee, check your shopping cart for more information. All deliveries are insured so if an item arrives damaged we'll happily replace it for you. Check our warranty page for more information.

In some remote areas couriers operate on a limited number of days per week, so this could delay your delivery.  If your package has not arrived within these times feel free to contact us

We are currently only able to ship to the 48 Contiguous States (or Lower 48). We apologise for any inconvenience this may cause.

 

At Artist Guitars We Ship Super Fast

We use a 3rd party logistics partner, Kable, to fulfill our orders. They guarantee a 2 business day handling time, however most items are Sent faster than that. 

We use a combination of Courier services—primarily USPS and Fedex—to ship our goods to you as fast as possible. Once the package leaves our warehouse the time to your door depends on your location.

Our warehouse is located in Fairfield, Ohio. Orders are processed with 48 hours. Once it has been picked up by a courier, it may take between 1-5 business days (if you're on the east side), or 6-12 business days (for the west side). Your order includes tracking, so you can always monitor the status of your parcel through the tracking number emailed to you with your receipt.

 

Courier Items = No PO Box

If you purchase a larger item such as an acoustic guitar we are unable to send it by regular post, it must go via courier. Unfortunately couriers can't delivery to PO Box addresses so if your only delivery option is couriers please, make sure you use a street address.

 

For more details please contact our customer service team on sales@artist-guitars.com or phone 800-983-1047.